Travel Assistance

Traveling for business reasons?

All CAE employees that are travelling for business for CAE have travel insurance coverage.

In the event of a medical emergency during business travel, employees must always contact our assistance provider, International SOS (ISOS) for immediate assistance. ISOS will assist the employee and will coordinate directly with our insurer to manage claims.

Reason Who to Contact:

Medical and non-medical Emergency
(Hospitalization, security problem, natural disaster, etc.)

Non-Emergency support
(Loss or replacement of documents (passport, visa) or medicine.)

Pre-Travel question
(Learn about your destination city, such as social customs, weather and immunizations)

 International SOS (ISOS)
Travel security experts 24/7

  • Application:
    Scan the QR code to download it and use your CAE credentials to create an account. This is mandatory for travel to high- and extreme-risk countries.

    • Use the “Assistance” or “Chat” feature in the app to reach ISOS directly.
  • Hotline:
    Toll-Free Access within North America
    +1-800-523-6586
    Global Access Line:
    +1-215-942-8226, fees may apply
  • Website: www.internationalsos.com

For questions regarding the coverage of the policy AIG Insurance Company of Canada

  • Email1: ahclaimscan@aig.com
  • Telephone:
    Within Canada at +1-416-596-4005
    Toll free at +1-877-317-8060
  • Hours of operation: 9 AM to 5 PM ET Monday-Friday.

1Please note: Inquiries are not monitored outside of regular business hours. Responses may take up to 3 business days.

Traveling for personal reasons?

Emergency Reason During a Personal Trip Who to Contact:
If you, and your dependants, are covered under the CAEselect Health Plan Sun Life Travel Benefit and Medi-Passport administrated by Global Excel Management.

  • You have all the details in the Sun Life Financial booklet that you can find through CAE MyBenefits application under the section:
    Group Insurance Program section – Administrator website – Forms.
If you have opted out or not eligible to the CAEselect Health Plan You are not covered by the CAE Group Insurance Plan.

  • We strongly recommend that you take out adequate personal travel insurance to protect yourself in case of unforeseen medical emergencies abroad.
Expatriates Cigna

  • Telephone:
    1-800-441-2668; or
    001-302-797-3100 and you can always reverse the charges.
  • Their multilingual staff is prepared to help you 24/7.
Blue hand luggage suitcase on a platform of the railway station near the train on a sunny day